Technical Support
In today's market, quality technical support equates to customer satisfaction. teleNetwork's technical support representatives deliver that satisfaction with quick and effective answers to your customers' questions. Whether you focus on residential or commercial markets, teleNetwork supports every marketable Internet product including dial-up, ISDN, DSL, cable modem, wireless services, leased lines, and frame relay. Our customer base includes nationwide data carriers, rural independent telephone companies, and many ISPs of varying size and location. Here are some of the technical support services that we provide:
- Internet connectivity support and troubleshooting
- Internet application support and troubleshooting
- Web hosting support and troubleshooting
- Hardware support and troubleshooting
- Network monitoring and escalation
- Server monitoring and escalation
- VoIP support and troubleshooting
- Password resets
- Account provisioning
- Aquisition and migration assistance
- High speed data service up-selling
Help Desk
Management Consulting and Systems Integration firms rely on teleNetwork to provide high quality help desk services. teleNetwork fully integrates with leading consulting firms to provide customized help desk services for companies of all sizes. teleNetwork offers a variety of solutions for organizations in need of a 24/7 help desk:
- Operating system support and troubleshooting
- Desktop application support and troubleshooting
- Web based application support (including Oracle and Siebel eCRM)
- VoIP support and troubleshooting
- System administration
- Account provisioning
- Hardware support and troubleshooting
- Password resets
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