May 12, 2005 teleNetwork expands the capabilities of its proprietary tool set to include integration with Remedy. To meet the integration demands of a number of customers teleNetwork has developed an interface with the Remedy ticketing system for ease of escalation to client repair and NOC teams.
March 7, 2005 Consolidated Communications introduces IPTV services and selects teleNetwork for support services. Now that customers have access to a triple play bundle including IPTV in select markets, they also have great support provided by teleNetwork agents!
February 24, 2005 teleNetwork opens a new call center to support the growth of new business. Agents can take advantage of teleNetwork's new central call center location located in beautiful downtown Austin, TX.
January 15, 2005 CenturyTel expands its partnership with teleNetwork to include DSL support. With the growth of its DSL user base CenturyTel has hired teleNetwork to provide level I support to its DSL subscribers.
October 20, 2004 BearingPoint expands its partnership with teleNetwork to include Level I support for Oracle 11i financial applications. teleNetwork will provide support and customer care to NTT DoCoMo employees.
September 23, 2004 CenturyTel and teleNetwork began a strategic partnership today that will allow teleNetwork to provide a comprehensive set of technical support services to dial-up Internet customers nationwide. CenturyTel provides communications services to more than three million customers in 22 states.
June 25, 2004 Valor Telecom expands its agreement with teleNetwork to include support for FastTrax Internet. Valor Communications has expanded their agreement to six ISPs since their debut with teleNetwork.
May 2, 2004 Valor Telecom contracts teleNetwork to support the growth of its Internet services. Valor operates approximately 550,000 telephone access lines in 260 communities, primarily in rural areas of Texas, Oklahoma, New Mexico and Arkansas.
April 1, 2004 ALLTEL Communications expands partnership with teleNetwork to include all dial-up markets nationwide. teleNetwork has been supporting Internet customers of the telecommunications giant since October 2002.
March 4, 2004 teleNetwork and BearingPoint Consulting have grown their partnership to include support to the International Air Transport Association. As part of their managed services agreement, teleNetwork has dedicated managed services technicians to provide Level 1 functional support and technical inquiries.
February 12, 2004 teleNetwork is chosen by BearingPoint to support the Siebel eCRM application and provide Level 1 support for AT&T.s international sales force. With the addition of the AT&T agreement, teleNetwork has created new managed services positions to focus on BearingPoint contracts.
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