teleNetwork provides proven, high-quality, 24/7 technical support for a number of ISP's located throughout the U.S. We provide help to new users attempting to connect to the World Wide Web. Tasks include setting up internet connectivity in Windows and Macs and providing general support for internet applications such as Netscape, Internet Explorer, and various e-mail clients. The job requires basic computer knowledge, customer service skills, and a willingness to learn more about the Internet.

Personal Information
Full Name
 Date Available
Phone Number
 Email Address
Availability
Morning
Evening 		How many hours are you available each week?









Location
What location are you applying for?
Austin - Montopolis
Austin - Dobie
San Marcos
Education and Former Employment
Highest Level of Education Completed
Name of school and subjects studied
 Current Occupation
Company and Position
Former Employer:
Company and Position
 Former Employer:
Company and Position















 

References
Name
 Phone Number
 Business
Name
 Phone Number
 Business
Name
 Phone Number
 Business
Where did you hear about this position?



















Please answer each of the following to the best of your knowledge.

1) - Provide a description of the Client / Server model. If you do not know precisely how this works, provide the best description that you can, or attempt to describe the relationship between the client and server.


2) - Read the two notes below and give your opinion of the quality of each. Do not evaluate the troubleshooting steps performed; only evaluate the grammar, formatting, and information of the notes in each paragraph.

A) - "Mr. Smith is unabel to raech the application… he has tried everything showed him how to get to it then waited. looks like he can access now"


B) - "Mr. Smith is unable to access the application today. His problem began earlier and says he has attempted to resolve the issue on his own. He called earlier to report this problem and was told that our system was experiencing an outage. That issue has since been resolved. I assisted him in restarting his computer and confirming that his browser and OS are compatible. He is now able to access the system without any problems"


3) - John is attempting to log into his bank's website to view his current balance. He notices that the webpage layout is awkward and that the pages are loading slowly. His operating system is Windows 95, and he is using an older version of the Internet Explorer browser. Assuming that his internet connection is active and has enough bandwidth to transfer the data to and from his computer, what is one possible cause of this issue?


4) - You are speaking with a customer who is very upset and has requested to speak with your supervisor. You find notes that describe the customer's many calls to technical support today. After reading the notes you discover that the customer's problem occurs intermittently, making it difficult to duplicate the problem when he calls to report the issue. Describe how you might handle such a situation. (Do not focus on troubleshooting specifics; describe what you would do from a customer service perspective, and perhaps what could be done to limit the amount of repetition the customer has to do on each call to technical support.)


5) - Pick one of the choices below and write your results at the bottom of the page.

A) - Your roommate is not proficient with cars and has asked you check the oil in his/her vehicle. You agree to take a look at the car, and to write on a piece of paper each step you took so they will know how to check the oil next time. Please write these steps below.

B) - Pick two locations, such as your home and another location. Provide written driving directions from one location to the other. Write these instructions in paragraph form.



Please paste a copy of your resume below.
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