We have helped dozens of phone companies introduce their Internet service to their existing voice markets. We have also helped our existing clients with the rollout of new technologies. Through all of this we have continued to provide quick, courteous, and knowledgeable support.

24/7 Support
Our helpdesk is always available to users in need, providing 24-hour support 7 days a week 365 days a year. teleNetwork now has two offices to better ensure that your users will always receive reliable and courteous support. This allows teleNetwork to support over 1,000,000 end users with successful results.

We also offer excellent escalation procedures to ensure that if, at anytime, something goes wrong, your users will be informed and can expect a quick resolution.

Seamless Integration
teleNetwork is proud of its ability to seamlessly integrate its helpdesk services with your business. The end user will never know that the technicians they are talking to are not with your company. On the other hand, we always know who we are talking to thanks to the advanced call monitoring systems and CTI technologies that we have designed and implemented in our call centers. Our agents receive notification prior to receiving each call so that the end user will get a fully branded experience on each call.

Administrative capabilities such as password changes and user registration add to the integration and improve our ability to present top quality support. We also handle escalations to level two technicians to make certain that end users issues are handled promptly.