Customer Service

If your customers need a helping hand, teleNetwork can provide outstanding customer service solutions. teleNetwork successfully provides customer service to OEMs, ISPs, retail chains, telephone companies, cable companies and bundled service providers including:

• Product registration
• RMA processing
• Inbound sales
• Customer Care
• Order Management
• Ticket Creation
• Trouble Management
• Escalation
• Dispatch

Custom Solutions

The teleNetwork development team specializes in building custom CRM and reporting solutions that exceed industry standards. teleNetwork has partnered with many IPSs to mediate the migration between two or more service providers. For ISPs who face the challenge of migrating acquisitions, teleNetwork has the ability to support large scale conversions of POPs, mail servers, DNS servers and Web servers. Our CD packages can be custom designed so that Internet Explorer has the look and feel of your service - providing your customers with a branded experience, all the way down to their desktop. Our sign-up packages will enable you to use your installation packages as a marketing tool, allowing you to take advantage of powerful direct mail and store-front advertising models.

• CRM development
• Custom reporting (traditional or Web based)
• Acquisition and migration assistance
• CD Packages
• Training Programs
• Training Documentation